Product Care & Guarantee
Product Warranty
Do Stanley Rogers products have a guarantee against defects?
For Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For New Zealand: The Consumer Guarantees Act 1993 applies.
Product Guaranties: Always refer to the original packaging or Guarantee Leaflet included with some products.
Cutlery
High Quality 18/0 Stainless Steel – 25 Year Guarantee
Premium 18/10 Stainless Steel – 50 Year Guarantee
Pistol Grip Steak Knives – 10 Year Guarantee
Pistol Grip Cheese Knives – 10 Year Guarantee
Cookware
BI-PLY Professional – 50 Year Guarantee
Carbon Steel Woks – 5 Year Guarantee
Clever Stack™ – 50 Year Guarantee
Conical TRI-PLY – 50 Year Guarantee
Copper TRI-PLY – 50 Year Guarantee
French Oven Grill Duo - 50 Year Guarantee
Gourmet Advanced – 15 Year Guarantee
Hard Armour - 50 Year Guarantee
Heritage Advanced – 15 Year Guarantee
Lightweight Cast Iron - 50 Year Guarantee
Pizza Stones – 3 Year Guarantee
Quart Stone Advanced – 10 Year Guarantee
Statement Cookware - 3 Year Guarantee
Knives
Kitchen Knives – 10 Year Guarantee
Signature Grip Knives - 20 Year Guarantee
Product Care
How do I care for my Stanley Rogers product?
Please refer to each product type’s Use and Care Manuals.
Cutlery
High Quality 18/0 Stainless Steel
Cookware
How do I remove rust from cutlery?
First step, don’t worry! Second step, simply use a non-scratch scouring pad or cloth and rub length wise to remove the stain. Stainless steel polish, available from your local hardware store, can also be used for more stubborn rust. To avoid rust, always remove cutlery from the dishwasher as soon as the washing cycle is finished and towel dry any remaining moisture.
How can I care for my Titanium Coated Cutlery?
To maintain the beautiful colour and mirror finish we recommend hand washing to keep your cutlery looking good and spotless for years to come. The titanium coating is many times harder and scratch resistant than regular stainless steel however it can still be scratched. Please take care of them so they do not get deep scratched, as deep scratches may go deeper than the coating.
Why does my 18/10 stainless flatware show signs of pitting, staining and rusting? How can I prevent it? Shouldn't 18/10 be resistant to rusting?
When it comes to the stainless-steel composition used in flatware, 18/10 is the very best that you can get. The 18/10 composition contains 18% chromium and 10% nickel. The more nickel material, the more resistant stainless is to corrosion.
However, though the higher concentration of nickel (10%) makes it highly resistant to pitting, staining, and rusting, it does not necessarily guarantee it. It really depends on how you care for the 18/10 quality stainless steel flatware.
Of the stainless flatware set, knives are more susceptible to rust. That's because flatware knives contain a certain amount of carbon steel in the blade construction, which is essential to make the knife blades harder and more durable than they would otherwise be if carbon was left out of the composition. This makes knives more prone to rust and stains, than the rest of the flatware set.
There are several things that can cause stainless steel flatware to rust. Harsh dishwasher detergents can over time, cause staining, especially if coupled with steel wool or abrasive cleaning materials. Be sure to always use a soft cloth or sponge when hand washing. When flatware is left wet in the sink, in the dishwasher or on the counter, acid from food residue can erode the finish and cause rust stains or pitting. Please ensure as per the care instructions, that your cutlery is never left to air dry and is left in the dishwasher to dry, as this is known to cause rust marks.
To remove any of the rust marks you have now, we recommend using a stainless-steel polish on the cutlery with a soft cloth; most of which are available at Bunnings. From then on out, as you do have high-quality cutlery, ensuring proper care of your cutlery will allow for a long life.